Returns Information
At Pawbits, we want you to be happy with every purchase you make.
Please note: all Pawbits products are purchased via Amazon. We no longer process orders or returns directly through our website.
To start a return:
If you would like to return an item, this must be done through your Amazon account.
– View how to return an item on Amazon
- Go to Your Orders on Amazon
- Select the item you wish to return
- Follow the instructions provided
Amazon will guide you through the process, including return options, postage, and refund details. All refunds, exchanges, and return decisions are handled in line with Amazon’s policies.
– View Amazon’s returns policy
When Will I Receive My Refund?
Once your return has been processed by Amazon, your refund will be issued to your original payment method.
Refund times may vary depending on Amazon and your bank or payment provider.
– View Amazon’s Refunds Policy
Faulty or Incorrect Items
If your item is faulty, damaged, or incorrect, please initiate a return through Amazon. If you need additional support, feel free to contact us via our website and we’ll do our best to assist.
Proof of Purchase
All returns require valid proof of purchase via your Amazon order confirmation.
Your Statutory Rights
This policy does not affect your statutory rights, including your rights in relation to faulty or misdescribed goods.